Your Satisfaction is Our Priority

At EastGrammy, we value our customers first.

At EastGrammy, we believe that shopping smart means looking out for our customers at every step. We are dedicated to providing you with clear and concise policies that reflect our commitment to quality service and trust. Below are our key policies designed to enhance your shopping experience.

Fast & Reliable Shipping

Enjoy swift delivery times and transparent shipping methods. We ensure your orders arrive safely and on time to your doorstep.

Hassle-Free Returns

We want you to be completely satisfied. If your purchase isn't right, returning it is simple and straightforward. Learn more about our easy return process.

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 Return & Exchange Policy

At EastGrammy, we value your satisfaction. If you’re not completely happy with your purchase, we accept returns and exchanges under the following conditions:

  • Eligibility: Items must be returned within 5-7 days of delivery.
  • Items must be unworn, unwashed, and in original condition with tags attached.
  • Final sale items, underwear, or customized pieces cannot be returned.
  • Exchanges are subject to item availability.

To start a return or exchange, contact us at [support@eastgrammy.com] with your order number.

Shipping Policy

We aim to deliver your style with speed and care.

  • Processing Time: Orders are processed within 2-4 business days.
  • Domestic Shipping: Standard delivery takes 3-7 business days.
  • International Shipping: Times vary depending on destination, typically 7-14 business days.
  • Shipping rates and options are calculated at checkout.
  • You’ll receive tracking details via email once your order ships.

Payment Policy

We accept secure payments through:

  • Major credit/debit cards (Visa, MasterCard, AMEX)
  • PayPal
  • Mobile banking Nigeria only
  • Buy Now, Pay Later options (not available)

All payments are processed securely and encrypted.

Privacy Policy

Your privacy matters. EastGrammy collects only necessary data to process your order, improve our services, and communicate with you. We never sell or share your personal information with third parties without your consent.

Full details available in our [Privacy Policy].

Sustainability & Ethical Sourcing

We are committed to ethical fashion:

  • Our fabrics are sourced responsibly.
  • We work only with suppliers who uphold fair labor practices.
  • We aim to minimize waste through small-batch production and eco-friendly packaging.

Customer Support Policy

Our team is here to help. You can reach us via:

  • Email: support@eastgrammy.com
  • Instagram DM: @eastgrammy
  • Response Time: Within 24-48 hours, Monday to Friday.

Intellectual Property Policy

All EastGrammy designs, logos, product names, and content are the intellectual property of EastGrammy (EG) limited. Unauthorized use, reproduction, or distribution is prohibited.